FOR IMMEDIATE RELEASE
TMC Unveils SmartVoice Conference
Industry event devotes program to effectively adding value to the voice cloud
Norwalk, CT – December 5, 2013 – TMC and HD Voice News today announced the addition of their SmartVoice Conference, held January 28, 2014, at the Miami Beach Convention Center. This event will focus on the benefits of Smart Voice services such as call recording/archiving, Hypervoice text-to-speech indexing, voice biometrics and voice analytics. The expo provides attendees with actionable insights from top industry experts and companies on current and future state of the technology.
Call recording/archiving provides a detailed record of sales and call center interactions, as well as standard compliance activities in financial, health care, and legal firms. Adding Hypervoice text-to-speech indexing provides an easy search of all business conversations by key word or phrase with the ability to play back the corresponding. Voice biometrics provide an easy way to authenticate employees and customers, eliminating passwords and pass phrases while speeding up call center interactions. Voice analytics is the tool to datamine call archives, allows businesses to identify the best call center practices and sift through calls to discover market trends.
· From Dumb Calling to Smart Voice
· Call recording/call archiving
· Voice Biometrics – "My Voice is my passport"
· Voice quality – The cornerstone for Smart Voice Services
· From speech to text to HyperVoice
· Voice analytics -Mining call center traffic for competitive intelligence and business improvement
· Smart Voice, UC, and WebRTC – How do they all fit together?
“Smart Voice is a more efficient and cost-effective way to make calls and in a market filled with Cloud-Based VoIP/UC Services, carriers need innovative new services like this to compete,“ said Doug Mohney, HDVoice News Editor-in-Chief and conference chairman. “Having an event focused solely on Smart Voice Services gives attendees the chance to explore this growing opportunity and see what products, trends and technologies are coming down the pipeline and how it will increase ARPU.”
Registration is now open. The SmartVoice Conference is collocated with ITEXPO, held January 28-31, 2013, at Miami Beach Convention Center, Miami Florida. For more information regarding the SmartVoice agenda please contact Doug Mohney.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.
About HD Voice News:
Since 2009, HD Voice News has tracked the growing ecosystem of wideband voice services, solutions, and hardware around the globe. The publication’s third report on the industry, “HD Voice 2013: Explosion,” is available on the TMCnet website.
Media and Analyst Contact: