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The CAT-iq developer’s conference people came across an Empirix-commissioned study noting that poor voice quality impacts customer experience in contact centers. While the study is more geared towards getting contact centers to buy Empirix solutions to clean up their voice issues, the study results could be equally applicable to getting HD voice rolled out for both [...] While nearly all of the (so-called) trade press is drooling over Samsung intro-ing Yet Another Open Source operating system and Microsoft’s efforts to stop its phone OS from vanishing into oblivion, Business Week got it right: Voice still matters for mobile phones. Plane old voice calls (POVCs?) still provide the bulk of revenues for carriers around the [...] |
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